FAQ

Q: I don’t know how to do firmware update, how can I do?

A: There’s firmware update guide for you to download and read.

     You can download it from Brook’s official website.

     Go to “Support è Download”

     Brook’s official website download page: http://www.brookaccessory.com/download/

Q : I have some problem with firmware update.

A : Should you have any problem, please try the troubleshooting methods as below :

1. Disconnect, reconnect and retry
2. Switch another USB port and retry
3. Use another PC and retry
4. Restart PC and retry
5. Restart firmware and retry
6. Use another controller and retry
7. Shorten cable length/Use another cable and retry
8. Make sure you download the correct file
9. If you have installed ZeroPlus Driver before, remove it and retry
10. Disable antivirus and retry
11. Run the program as administrator

     If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

Q : Do I need to do firmware update if there's new release ?

A : As long as you can use the converter without any problem, you don't have to do firmware update.

Q : What should I pay attention to for firmware update ?

A: 

1. Firmware update must be done on a PC, it cannot be done on a console.
2. Operate it on desktop PC. For laptop, please connect your laptop to power supply.
3. Do it on Windows 7(and above) or Mac.
4. Disable antivirus when operating.
5. Don’t remove the converter while update is running.
6. Make sure the PC has smooth internet stream

Q : My converter is stuck in purple light(update mode).

A:

1. Redo fimware update again.
2. Disconnect, reconnect and retry fimware update.
3. Contact Brook for further assistance.

Q : I try to update the firmware for my converter , It keeps giving me the message

" Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

A : 

    Download the offline firmware verssion , then update again.

    FTP :

    http://bd.zeroplus.com.tw:8080/

     Account ID :  rmaguest

     Password : 16265929

Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

A:

1. Please make sure you have followed firmware update guide to do firmware update first.
2. Check if there's any change to your gamimg environment.
3. Make sure the converter LED is on when it is plugged to console/PC.
4. Contact your original place of purchase for assistance.
5. For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon.

Q : Does it work with wireless controllers ?

A : Brook converter is Bluetooth wireless connection.

      Playstation 3 controller is Bluetoorh wireless connection; therefore, it can be used wirelessly.

Q : What is the difference between A1 and the original version?

A : First of all, you can check the label on the back of the converter.

     If there's an A1 on the label, that is the A1 version.

     If there isn't, it is the original version.

     A1 version is the newer version since some elemenrs has changed.

     The controller compatibility has little difference, please refer to the product page for more information.

     Except compatibility, other functions are the same as the original one.

Ｑ :  My Brook converetr with Racing Wheel to ps4, the PS and X button works when hooked to PS4, but the racing wheel and pedals  not functioning , what can i do ?

A :   

      1. Update the SteeringWheel firmware. 

      2. Make sure it recognize “ G29 ”device in Device and Printers on PC.

      3. Make sure the game you play fully supports G29.
          If the game itself doesn’t fully support G29, some functions may be invalid.